Quality management elevator speech

“So, what do you do?” asks the company president.

Influential people ask these things. It’s a valid question and deserves a solid answer AND it is a great opportunity gain a strong ally.  She truly wants to know my general approach to managing quality… software quality assurance is, after all, still a rapidly evolving field.

Here’s my short answer… my hierarchy of quality building blocks:

  • Build the powerhouse
  • Get the house in order
  • Stop the bleeding
  • Minimize the losses

What do we do first? Stop the bleeding.

If the bleeding stops, we find the cause and eradicate an entire family of errors. And that tends to get our house in order.  That’s a good day’s work.

If  the bleeding won’t stop, we minimize the losses.

And we build the powerhouse whenever we have earned the opportunity.



About iesavage

Oregon software quality pioneer. Writing about quality, Oregon, software, and pioneering in no particular order.
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